Terms and Conditions of Sale, Warranty and Guaranteed Buy Back.



1.           Definitions

1.1.       "The Dealer", Synergie Assist Limited, the person who is the vendor of the goods to the customer.

1.2.       "The Customer", the person contracting for goods and services to be supplied by the Dealer.

1.3.       "Consumer", a Customer, being an individual who, for the purposes of the purchase, is acting wholly or mainly outside of their trade, business, craft or profession

1.4.       "Goods" means all vehicles as defined, or other things to be sold by the Dealer to the Customer.

1.5.       "Vehicle" includes any car, lorry, van, trailer, caravan, invalid carriage, motor cycle and generally each and every accessory to and component thereof.

2.           Whole Contract

These terms shall represent the whole contract between the Dealer and the Customer. They may be varied only by written agreement between the parties.

3.           Interpretation

The singular shall include the plural and the male shall include the female or business entity as may be appropriate.

4.           Enforceability

In the event of any one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.

5.           Written Confirmation

This order and any allowance in respect of a Vehicle offered by the Customer are Subject to acceptance and confirmation in writing by the Dealer.

6.           Delivery/Time Not of the Essence

6.1.       Unless specifically agreed in writing, time for delivery is not essential.

6.2.       Where the date for delivery of the goods is not known at time of sale, any date provided is an estimate only and is dependent on the provision of the Goods to the Dealer by the Supplier/ Manufacturer. The Dealer will use its best endeavours to secure delivery of the Goods by the estimated delivery date (if any) but does not guarantee the time of delivery. The Dealer shall not be obliged to fulfil orders in the sequence in which they are placed.

6.3.       If the Dealer shall fail to deliver the Goods within 21 days of the estimated date of delivery stated in this contract, the Customer may by notice in writing to the Dealer require delivery of the Goods within 14 days of receipt of such notice. If the Goods shall not be delivered to the Customer within the said 14 days the contract shall be cancelled.

7.           Used Goods

7.1.       If the goods to be supplied by the Dealer are used, the vehicle is supplied as roadworthy at the date of delivery and, in the case of consumer sales (as defined by the Sale of Goods Legislation):

7.1.1.   is sold subject to any conditions or warranties that are implied by the Sale of Goods Legislation or any amending statutes.

7.1.2.   Prior to signing this order form, the Customer shall examine the Vehicle and items set out in the Customer's Certificate of Examination and the Customer is reminded that the conditions of satisfactory quality and fitness for purpose implied by the Sale of Goods Legislation do not operate in relation to such defects which the examination ought to reveal. Should the Goods be sold also subject to defects notified by the Dealer to the Customer before signing the agreement, the implied conditions of satisfactory quality and fitness for purpose do not operate in relation to those defects.

7.2.       Save in the case of Customer sales (as defined) all statements, conditions, or warranties as to the quality of the Goods or their fitness for any purpose whether express or implied by law or otherwise, are hereby expressly excluded.

7.3    The 12 month or 6000 mile warranty provided by Synergie Assist is very comprehensive but expressly excludes any consumable or wearing part that is subject to change in the normal course of running a motor car such as oil, all filters, tyres, exhaust, brakes pads and shoes and damage caused by neglect or accident to any part of the vehicle. All warranty claims must be made within the warranty period to be a valid claim, retrospective claims outside the period covered will be rejected. Vehicles with less than 6 months MOT are automatically tested to ensure they not only legally comply but are also subjected to a significant check to reduce warranty claims and unnecessary inconvenience to both the customer and Synergie Assist.

8.           Variation

Any variation agreed between the Dealer and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.

9.         Delivery and Payment

The Customer shall be liable to pay for the Goods immediately upon notification by the Dealer that they are available for delivery. The Dealer may, in its discretion, demand a deposit at the time when the order for Goods is placed by the Customer and shall not be obliged to progress the order or otherwise implement the contract until the deposit is paid in full.

10.         Place of Delivery

10.1.     Unless otherwise agreed in writing delivery of the Goods shall take place at the Dealer's premises.

10.2.     In the event of cancellation, for any reason, the Customer agrees to return the Goods to the Dealer's premises.

11.         Repudiation by Customer

11.1.   If the Customer does not pay for and take delivery of its vehicle within 14 days of notification that the vehicle is available for delivery, the Dealer shall be at liberty to treat the contract as cancelled. If this happens, or if the Customer cancels the contract for any other reason not permitted by this contract, the Dealer will sell the vehicle to another person. The Dealer will refund the Customer's deposit but before the Dealer does so, the Dealer is entitled to recover from the deposit the additional costs the Dealer incurs in re selling the vehicle plus any reduction in the sales price achieved. The Dealer will keep the deposit whilst the Dealer displays and advertises the vehicle as being for sale. If it is not sold within a reasonable time the Dealer will sell it at auction.

11.2.     Once the Dealer has sold the vehicle, the Dealer will notify the Customer within 7 days as to how much the Dealer has lost as a result of having to re sell. If this amount is less than the Customer's deposit, then the Dealer will refund the balance of the deposit with the notification. If the claimable amount is more than the deposit, then the Dealer will include a statement showing how much the Customer owes the Dealer to make good the loss. The Dealer will provide copies of any receipts if the Customer requests them.

11.3.     The Dealer reserves the right to make a reasonable daily charge for the storage of the vehicle or vehicles.

12.         Loss or Damage

12.1.   The Dealer shall be responsible for the loss of or damage to any vehicle or its contents only if caused by negligence of the Dealer or its employees. The Customer is strongly advised to remove any items of value not related to the Vehicle.

12.2.    We limit our liability for any breach of this Agreement (and for any other liability arising out of or connected to this Agreement) to the amount of the Purchase Price. We expressly exclude all liability for loss of profit, goodwill or contracts and for any indirect, consequential or economic loss. The limitations of liability in this clause do not apply in cases of fraud, death or personal injury.

13.         Return of Deposit

If the contract is cancelled under the provisions of clauses 6 above the deposit shall be returned to the Customer and the Dealer shall be under no further liability.

14.         Retention of Title and Risk

14.1.     Risk of damage to or loss of the Goods are at the risk of the Customer as soon as they are delivered into the physical possession of the Customer or their nominated representative.

14.2.     Goods shall remain the sole and absolute property of the Dealer as legal owner until such time as the Customer shall have paid to the Dealer the full price together with all storage charges and interest that may be due to the Dealer under this contract. Until payment in full as aforesaid has been made the Customer acknowledges that they are in possession of the goods solely as agent of the Dealer.

14.3.     Until the Customer becomes owner of the Goods, they will store them separately from his own goods or those of any other person and in a manner which makes them readily identifiable as the goods of the Dealer.

14.4.     The Customer's right to possession shall cease if they, not being a company, become bankrupt or if they, being a company, do anything, or fail to do anything which would entitle a Receiver to take possession of any assets or which would entitle any person to present a petition for winding-up.

14.5.     Should the Customer's right of possession cease they will notify the Dealer and immediately make the goods available for collection. The Dealer may, for the purposes of recovery of the Goods, enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess them.

14.6.     The Customer shall be at liberty to agree to sell on the Goods or any product produced from or with the Goods subject to the express condition that such an agreement to sell shall take place as agents (save that the Customer shall not hold himself out as such) for the Dealer, whether the Customer sells on his own account or not and that the entire proceeds thereof are held in trust for the Dealer and are not mingled with other monies or paid into any overdrawn bank account and shall be at all times identifiable as the Dealer's monies.

15.         Right of Lien

The Dealer shall have a general lien on any property of the Customer in its possession for all monies owing to the Dealer by the Customer on any account whatsoever.

16.         Part Exchange

16.1       Where the Dealer agrees to allow part of the price of the Goods to be discharged by the Customer delivering a used Vehicle in part exchange to the Dealer, in consideration of such allowance, it is hereby agreed that the following further conditions will apply.

16.1.1   that the Dealer accepts the used vehicle in reliance of the warranties granted by the Customer overleaf, including but not limited to the age, mileage and condition of the vehicle.


16.1.2   that such used Vehicle is the absolute property of the Customer and is free from all encumbrances.


16.1.3   that such used vehicle is the subject of a hire purchase or agreement or other encumbrance capable of cash settlement by the Dealer, in which case the allowance shall be reduced by the amount required to be paid by the Dealer in settlement thereof.

16.2.     If the Dealer has examined the said used vehicle prior to his confirmation and acceptance of this order, the used vehicle shall be delivered to them in the same condition at the date of such examination (fair wear and tear excepted).

16.3.     That such used Vehicle shall be delivered to the Dealer on or before delivery of the Goods to be supplied by them hereunder, and the property in the said used Vehicle shall thereupon pass to the Dealer absolutely.

16.4.     That without prejudice to 16.3. above, such used vehicle shall be delivered to the Dealer within 14 days of notification to the Customer that the Goods to be supplied by the Dealer are available for delivery.

16.5.     If the goods to be delivered by the Dealer, through no default on the part of the Dealer, shall not be delivered to the Customer within 30 days after the date of this order or the estimated delivery date; where that is later, the allowance on the said used vehicle shall be subject to a reduction by an amount not exceeding 2.5% for each completed period of 30 days from the date of the expiry of the first mentioned 30 days, to the date of delivery to the Customer of the Goods.

16.6.     In the event of the non-fulfilment of any of the foregoing conditions, other than 16.5. above, the Dealer shall be discharged from any obligations to accept the said used Vehicle or to make any allowance in respect thereof, and the Customer shall discharge in cash the full price of the Goods to be supplied by the Dealer.

17.         Authority to Contract

Goods supplied by the order of any person in the Customer's employment or by any person reasonably believed by the Dealer to be the Customer's agent or by any person to whom the Dealer is entitled to make delivery of the vehicle shall be paid for by the Customer.

18.         Authority to Uplift

Where a person who, so far as the Dealer is aware, has authority to uplift Goods or Vehicles and does so, the Dealer shall have no liability to the Customer for any loss or damage resulting on any grounds whatsoever. It shall not be obligatory upon the Dealer to confirm the authority of any person reasonably believed to be the agent, or to have been at some time, connected with the Customer.

19.         Authority to Drive

In connection with the supply of a Vehicle or an inspection or testing or the preparation of any estimate in connection therewith, the Dealer shall be entitled to drive the vehicle on the road or elsewhere as it shall deem necessary. These provisions shall apply also to any Vehicle offered by the Customer in part-exchange in terms of clause 16.

20.     Data Protection

20.1.     The Dealer will hold the information shown on the invoice as Data Controllers. This information may be passed to other carefully selected third party organizations. The Dealer, or they, may contact the Customer by email, telephone or letter to inform the Customer of products or services which may be of interest to the Customer, or the Customer may be asked to participate in a Customer survey by either the Dealer, the vehicle manufacturer or third party. If the Customer does not want their information to be used in this way the Customer should notify the Dealer by writing to the Dealer Principal at the Dealer's address.

20.2.     All the agreements between the Dealer and the Customer are personal to the Customer. The Customer may not assign his rights or liabilities to any third party by any means.

21.         Notices

21.1.     All written notices given by the Dealer to the Customer shall take effect 24 hours after being despatched by the Dealer in the normal course of post to the Customer's address shown on the order or invoice.

22.      Distance Selling

22.1.    If, and only if, the Customer has acted as a Consumer, where this Agreement has been completed away from the Dealer's business premises and/or without any face to face contact between the Dealer and the Customer; or anyone acting on the Customer's or the Dealer's respective behalf, the Customer may give notice to cancel this Agreement within 14 days without giving any reason.

22.2.     This cancellation period will expire 14 days after the day on which the Customer, or a third party on the Customer's behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, the Customer must inform the Dealer of their decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to the Dealer's address. The Customer may use the attached model cancellation form if they wish.

22.3       To meet the cancellation deadline, it is sufficient for the Customer to send their communication confirming their exercise of the right to cancel before the cancellation period has expired.

22.4.     If the Customer cancels this Agreement, the Dealer will reimburse to the Customer all payments received from the Customer under this Agreement, without undue delay, and not later than:-

22.4.1. 14 days after the day on which the Dealer receives the Goods back;


22.4.2. (if earlier) 14 days after the day the Customer provides evidence that the Customer has returned the Goods; or

22.4.3. if there were no Goods supplied, 14 days after the day on which the Dealer is informed about the Customer's decision to cancel this Agreement.

22.5.     The Dealer will make the reimbursement using the same means of payment as the Customer had used for the initial transaction, unless the Customer has expressly agreed otherwise, but in any event the Customer will not incur any fees as a result of the reimbursement.

22.6.     The Dealer may withhold reimbursement until the Dealer has received the Goods back or the Customer has sent evidence of having sent back the Goods to the Dealer, whichever is the earliest. The Customer should send back the Goods or deliver them back to the Dealer's address, without undue delay and in any event not later than 14 days after the day on which the Customer communicates cancellation of this Agreement to the Dealer.

22.7.     This deadline is met if the Customer sends back the Goods before the period of 14 days has expired. The Dealer will require that the Customer bears the cost of returning the Goods to the Dealer.

22.8.     The Customer must take reasonable care of the Goods whilst they are in their possession. The Customer will be responsible for any loss or damage from when they are delivered to the Customer until when they are returned to the Dealer.

22.9.     The Customer is liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

23.      Money Laundering

You must provide us with any information we need in order to comply with money laundering legislation, and you guarantee the accuracy of the information so supplied.

24.         Storage Charges

The Dealer reserves the right to make a reasonable daily charge for the storage of the customer's vehicle or vehicles.

25.     Guaranteed Buy Back

25.1.   The terms and conditions relating to the guaranteed buy back value are fairly simple and are focused around the mileage and condition of the vehicle. We are passionate about our SLK's and as our preparation is very thorough we have to evaluate the cost of rectification to ensure we are able to offer the next owner a great car at a realistic price. You will be provided with a Vehicle Return Standards booklet so that you can see exactly what we are looking for when we confirm the buy back price with you in 1, 2 or 3 years time.

25.2.   The buy back price is based on an annual mileage of 6000 miles and allow for any extra mileage at 20p per mile as a deduction to the buy back price set when you purchased the car.

25.3.   Once the vehicle inspection has been carried out as detailed in the Vehicle Return Standards booklet any price adjustments will be confirmed in writing to enable you to make a judgement on taking the option of a Buy Back or not.

26.         Dispute Resolution

26.1.     In the event of a complaint or dispute of any kind the Customer should follow the complaints handling procedure which can be found on the Dealer's website and which is also available from the Dealer on request.

26.2.     Where the Customer's complaint cannot be resolved, once the Customer has exhausted the Dealer's internal process the Customer may refer the dispute to ADR at the National Conciliation Service who can be contacted as follows:-,

National Conciliation Service
2nd Floor, Chestnut Field House
Chestnut Field
CV21 2PA

Telephone 01788 538317

26.3.     Where any dispute cannot be resolved through ADR, a Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

27.    Trade Sales

The company does not accept any responsibility for verifying either mileage or vehicle history on trade sales.
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